What do you need for a Call Center?
1. Decide Your Goals It’s important to outline your goals in a business plan before you start setting up your call center. Why? Because your goals are going to dictate: The number of employees you hire, the kind of operations you’ll handle, the processes you’ll implement, and the costs you’ll incur. For example, if your goal is to reach a specific revenue target, you’ll have to hire a certain number of people and bill your clients at a particular rate. 2. Establish a Budget Running a call center isn’t cheap. You’ll have to spend on: Call center equipment, salaries, business registration fees, websites and marketing. If you’re not careful with your money, you can easily overspend on things your business doesn’t need. However, it’s also important to note that your budget will vary based on the setup and focus of your company. Decide on a budget that’s realistic for your setup. Align it with your goals to give yourself enough breathing room to grow at a consistent rate. 3. Find a Suita